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Hotel: CASA DOPER RELOX 43 / CASA DOPER GUADIANA (hereinafter, the “Hotel”)

Effective: Until a new update is published by the Hotel. Last updated 07-18-25

1) Hours:

• Check-in: 3:00 PM
• Check-out: 12:00 PM
• Late check-out: Must be requested via WhatsApp in advance and is subject to availability. If approved, the following fees apply based on the daily rate according to NOM-010-TUR-2001:
  • From 12:01 PM to 3:00 PM → 30%
  • From 3:01 PM to 5:00 PM → 60%
  • After 5:00 PM → 100% (considered an additional night)
• If you wish to change your departure date, you must notify us to check availability and pay the corresponding balance in advance.

2) Reservations, Payments, and Guarantees:

• 2.1 Card on File: A credit card will be required at the time of booking to guarantee payment for incidentals, extras, or damages during the stay.
• 2.2 Additional Services: Any additional service (extra person, partner parking, stay extension, etc.) must be paid for before check-in or during the stay as indicated by the Hotel.
• 2.3 Early check-out: If a guest decides to leave before the agreed departure date, there will be no refund for unused nights.

3) Occupancy and Per-Person Rates:

• 3.1 Ages: Children over 5 years old are charged as adults.
• 3.2 Maximum capacities per room type:
  • King: 1–2 people.
  • Double Queen: up to 4 people; 3rd and 4th extra persons pay $400 MXN each per day.
  • Triple Room: up to 6 people; the 4th, 5th, and 6th persons pay $400 MXN each per day.
• 3.3 Unregistered extra person: No guest may accommodate unregistered persons without prior authorization via WhatsApp from the on-duty agent. If found, a charge of $400 MXN per extra person per day will be applied, without exceeding the maximum occupancy limits.

4) Cribs, Extra Beds, and Keys:

• 4.1 Extra Bed: The Hotel does not provide extra beds; exceeding occupancy limits is prohibited.
• 4.2 Crib: Subject to availability; please request in advance. Rate: $300 MXN per day.
• 4.3 Lost Key: Penalty of $1,000 MXN.

5) Parking:

• 5.1 The Hotel does not have its own parking.
• 5.2 Nearby parking options are available. This service does not belong to the Hotel and is paid to third parties.
• 5.3 The Hotel has an agreement with a parking service (subject to availability) at a rate of $400 MXN per day, prepaid to grant access. Overtime hours are charged at $50 MXN per hour, paid directly at the parking facility. The Hotel is not responsible for damage, loss, or theft in third-party parking lots.

6) Pets and Support Animals:

• 6.1 The Hotel does not accept pets.
• 6.2 Exception: service/support animals (a valid credential or permit must be presented at reception for authorization).
• 6.3 If an animal's entry is authorized, the fee is $1,000 MXN per day. The owner is responsible at all times for its care, cleanliness, and needs.
• 6.4 If the animal is found without its owner, the Hotel may notify authorities for its removal. The Hotel assumes no resulting expenses or fees and disclaims all liability.

7) 100% Smoke-Free Hotel:

• 7.1 All rooms and indoor areas are smoke-free.
• 7.2 If smoke odor or evidence is detected, a penalty of $5,000 MXN + taxes for deodorizing will be applied.

8) Conduct and Order:

• 8.1 Acts that disturb the peace or affect the morality and tranquility of other guests are prohibited.
• 8.2 Nightly quiet hours: After 11:00 PM, loud noises (music, gatherings, loud voices) are not permitted.
• 8.3 In case of a complaint, a warning will be issued; if the behavior persists, a penalty of $2,500 MXN will be applied and/or the lodging agreement will be terminated without a reduction of amounts owed.
• 8.4 It is forbidden to bring narcotics and alcoholic beverages into the Hotel, as well as to engage in illicit activities or games prohibited by law. Non-compliance will be grounds for immediate eviction with the support of authorities, in addition to payment for damages.

9) Damages, Losses, and Forgotten Items:

• 9.1 The use of furniture, linens, equipment, and other property must be rational and careful.
• 9.2 Any intentional or accidental damage, or theft, will result in the corresponding charge based on market prices at the time of the incident.
• 9.3 The Hotel is not responsible for total or partial theft, nor for damage to the guest's property in the room or common areas, except for items that have been formally delivered to reception for safekeeping in the security box (money, wallets, electronics, jewelry), which must be documented with a receipt from the Hotel.

10) Luggage Storage:

• 10.1 The Hotel can store luggage in a secure area if it is handed over to staff for registration.
• 10.2 The guest must retrieve it before 4:00 PM on the same day unless otherwise agreed.
• 10.3 The Hotel is not responsible for damage, partial or total theft of stored luggage, beyond the due diligence of the service.

11) Health, Safety, and Notices to Authorities:

• 11.1 In case of a guest's illness, family will be notified for their removal from the Hotel; if it is serious or contagious, the Hotel may notify health or hospital authorities, or request private medical services at the expense of the guest/family.
• 11.2 The guest must immediately inform the administration of any illness, death, infraction, or crime that occurs within the Hotel.
• 11.3 The rights of the Hotel and guests to report any illicit act occurring on the premises to the competent authorities are reserved.
• 11.4 Non-compliance with these policies is grounds for termination of the lodging contract without liability for the Hotel.

12) Complaints and Contact:

• 12.1 Complaints, suggestions, or compliments may be placed in the container at reception or sent to the email: grupodoperadm@gmail.com, in accordance with the guidelines of the Ministry of Tourism.
• 12.2 Support WhatsApp: +524152150341

13) Acceptance:

13.1 By booking, registering, or signing the registration form, the guest accepts these General Lodging Policies, the Terms and Conditions, and the Cancellation Policies of the Hotel.

Reservation Policy

1. At the time of making your reservation, the following information will be requested: full name, email address, contact number, number of people, special requests for your stay, as well as a bank card to guarantee the reservation. The charge will be made according to the current cancellation policy.
2. If a guarantee card and/or advance payment is not provided, the reservation will not be considered guaranteed.
3. For reservations with promotional rates, the charge will be made immediately upon confirming the reservation, corresponding to 100% of the total stay. The client accepts this charge as a condition to guarantee their reservation.
   Note: some rates are Non-Refundable, please consult the applicable cancellation policies.
4. For reservations made through external agencies, the charges and cancellation policies will be subject to what is established by the agency, in conjunction with the hotel's policies, and must be respected by the client.
5. Clients who book through OTAs (online travel agencies) and wish to make changes or cancellations must manage them directly with the platform where they made the reservation. The hotel is not responsible for making changes or modifications to such reservations.

Cancellation Policies

Advance Cancellation

• Valid only for refundable reservations.
• Must be requested at least 15 days prior to the check-in date.

Low Season

• The total amount of the stay will be charged 3 days before check-in.
• Cancellations made at least 4 days in advance will receive a full refund, provided they are Refundable Rates.
• Cancellations within 4 days prior to check-in will incur a charge equivalent to 1 night's stay plus taxes. The remainder will be refunded within 10 to 20 business days.

High Season

• The total amount of the stay will be charged 15 days before check-in.
• Cancellations made at least 15 days in advance will receive an 80% refund of the amount paid.
• Cancellations made within 14 days prior to check-in will not be refunded, with the full charge of the stay being applied.

Promotional Rates

• The total amount will be charged at the time of confirming the reservation.
• Cancellations made at least 15 days in advance will receive a 50% refund of the total amount, provided they are refundable rates.

Non-Refundable Rate

• The total amount will be charged upon confirming the reservation.
• No refund applies under any circumstances.
• Discounted and non-refundable rates include: last-minute reservations, promotional codes, event codes, gift certificates, or post-dated certificates.

No Show

• In case of not showing up or not notifying of cancellation, the total stay will be charged with no possibility of refund or modification.

Date Modification

• Subject to availability and rate differences.
• Must be requested at least 7 days in advance in low season and 20 days in high season.

Special Circumstances

• For NON-REFUNDABLE rates, a post-dated certificate valid for up to 3 months may be issued, subject to restrictions.
• The client must request the cancellation at least 10-12 days in advance to apply for this benefit.

Group or Event Reservations

• Are subject to special payment and cancellation conditions, detailed in the corresponding contract.